Support Packages
Gold Support £35 per month
Applies to the following accounts 1.The Archive account 2.The Edubackup account 3.The Gigabackup account
Gold support is available 24/7
Contact either by phone or email
Bulk data transfer
Remote assistance with technician
Remote access to your systems to fix any errors no client involvement necessary
Onsite assistance with data recovery in the event of a disaster
Monitoring of email reports is the responsibility of Gigasoft
Silver Support Free
Applies to the following accounts 1.The Archive account 2.The Edubackup account 3.The Gigabackup account
Silver support is available 24/7
Contact either by phone or email
Bulk data transfer
Remote assistance with technician
Monitoring of email reports is the responsibility of the client
Bronze Support Free
Applies to the following accounts 1.The Datapocket account
Bronze support is in office hours
Contact by email only reply within 24hrs
No bulk data transfer
Monitoring of email reports is the responsibility of the client
email sales